The Digital Card
Terms and Conditions
The website thdigitalcard.in is one of the websites of eHome Service company. Through this website the company provides services of creating online digital visiting cards to its customers.
“e-Home Service” and “ehomeservice.co.in” are
the trademarks of e-Home Service Company and is an E-commerce online
platform, for Service Providers and Service Consumers of various Home Services.
e-Home Service is a company incorporated under the Madhya Pradesh
Establishment Act, 1958 having its registered office at Plot No. 19, Flat No.
T-1, Sushila Apartment-2, Near Bhopal Academy School, Navin Nagar, Bhopal,
Madhya Pradesh Pin - 462010. The term e-Home Service or eHome Service
or EHS or the ehomeservice.co.in or Mobile Applications eHomeService
App and eHome Service Agent App
or Website
https://www.ehomeservice.co.in
shall hereinafter be referred to as the Company for the sake of brevity.
It is advisable that all registrants to the website ehomeservice.co.in or
the mobile apps/applications of e-Home Service are accepting the terms and
conditions as well as the Privacy Policy and agreeing to the contents therein.
In case you do not agree/accept the terms and conditions then please do not
proceed further. If you proceed further then it shall be deemed acceptance of
these terms and conditions and you shall be unconditionally bound by it.
Rule 3(1) of the Information Technology (Intermediary) Guidelines, 2011 is the
statutory legislation governing the rules and these are in consonance of the
same. These form part of the electronic record as per the Information Technology
Act and its amending legislations and provisions. This record is generated by a
computer system and thus does not require any physical or digital signature. The
Company is not liable to inform the registered or non-registered users before or
after making any amendments to the Terms and Conditions. The revised version of
the terms and conditions might or might not be available on the website/app
instantly.
The Company requires every user to accept the terms and conditions in a
specified manner before proceeding onto the usage of the website and the mobile
application of the Company. Also, the continuous usage of the website or the
mobile application shall affirm the acceptance of the terms and conditions.
Please read the terms and conditions enlisted below before you use the services
of the website or the mobile application. Usage of materials, services and other
information on the website legally signifies that you have accepted the terms
and conditions of the website and the mobile application.
In case of any clarifications, please feel free to revert at
info@thedigitalcard.in
or customercare@ehomeservice.co.in
.
DEFINITIONS AND TERMINOLOGY
1. Wherever, the context of ‘You’, or ‘User’ or ‘Customer’ or ‘Client’
has been used, it will imply that the reference is to any natural or
legal individual/entity and/or its representative, successors and assigns who
has agreed to the terms and conditions of usage of the website and the services
provided by the same by entering information while registering on the website.
2. The Terms such as ‘We’, ‘Us’, ‘Our’ , 'Company' and ‘e-Home Service’ will imply e-Home
Service and / or its representative, successors and assigns.
3. “Website” is reference to our website https://thedigitalcard.in or our
mobile application through which we offer our services.
4. “Franchise” means and includes the retail, franchise or other
service stores forming part of the distribution network of the Company which has
agreed to subscribe to business model of the company for offering/delivering
goods and services.
5. “Agreement” is a reference and includes the terms and conditions, privacy
policy, order form, pricing policy, return and cancellation policy, delivery
instruction for payment provided to you.
GENERAL
This agreement is between the Customer or the Business you represent and e-Home
Service Company. By registering your information on the website as a customer or
Franchise or
by using the services provided by Us, you agree to be bound by the terms and
conditions enclosed in this document which will also include the Terms of Use
and the Privacy Policy and other policies for every service you register for or
which you are using in relation to e-Home Service.
thedigitalcard.in is the Website/portal and the "Franchise" is a
franchise to the services wherein the customer is given a portal to order the
entire range of Services and/or any other services offered
on the portal.
ELIGIBILITY TO USE
Any individual who is above the age of 18 years, any firm, company or
association can duly subscribe to our services. The User (Customer or Franchise) represents that he/she is of legal age to enter into a legal
obligation with the website and has not been restricted access to use the
services offered by the website. A minor shall be allowed to use the services
offered by the website only under the guardianship of an adult in accordance
with the laws of India. If a User does not fall within the ambit of the
aforementioned eligibility criteria, he/she will not be allowed to use the
services offered by the website.
CUSTOMER REGISTRATION INFORMATION
USERNAME AND PASSWORD REQUEST
User’s 10-digit Mobile Number or a Username will be used as Login Id. The Username/User
ID/Login ID and
Password requested by a customer is subject to the discretion of the Company. We
may or may not accept the desired username and password as per the database so
as to keep uniqueness. Recommendations will be provided to a new entrant in case
the desired username and password is not approved due to any factor. During the
registration process, the User’s ID along with the information is set. The user
can change/add its name and addresses of delivery as per the
usage and requirement of the user.
CUSTOMER INFORMATION
At the time of registration, it is imperative to add all the requisite details
in the registration form to proceed to the next step. You are liable to provide
us with correct information with respect to your age, whenever and wherever
asked for, as it will determine your eligibility to legally contract with us.
You should keep all the corrected information and your details of delivery
address, contact numbers and other correspondence and communication updated at
all times at your own responsibility. Company reserves its right to disable the
ID of the user or to refuse registration at its own discretion.
Company shall not be responsible and can neither be alleged to be deficient in
services in the following circumstances:
(i) Wrong delivery address provided by the User;
(ii) Any loss to the User/Customer by furnishing incorrect or wrong particulars
on the website/App of the company;
(iii)Any deficit in remittance of payment to the Franchise or Salespersons or the
Services ordered and
(iv) Any wrong information or content published by the user on the website which
violates the applicable laws, user shall be prosecuted under the statutory laws
for the same.
(v) Any deficiency in Quantity and/or Quality of Service provided by Franchises.
(vi) Any Amount or payment made by Customer to Franchise or Sales Person as per their
mutual deal.
(vii) Company is not responsible for any type of damage caused by the mutual deal
between Customer and Franchise or Sales Person.
(viii) Wrong financial/Bank/UPI details provided by the User.
(ix) Wrong commitment done by User to any other User. Wrong commitment done by Franchise to any Customer.
Wrong commitment done by Sales Person to any Customer.
RESTRICTED USE OF WEBSITE
User agrees not to use the content of the website in any unlawful manner. The
user cannot copy, reproduce, republish, post, upload, display, translate,
transmit or distribute any part of the Website or the content provided herein to
any other means without taking prior consent from e-Home Service.
e-Home Service User can use the information provided on e-Home Service Platform
or Websites but
are strictly prohibited to:
· Amend,
Modify or remove any notice in any document;
· Personal
and non-commercial use of information;
· Post
or upload information of the Company and its websites to any other networked computer;
· Make
any amendments/additions/deletions to the existing documentation;
· Personal
use of any content/image/information/design.
The company does not promote any offensive or objectionable content and does not
take responsibility of the same. Users are allowed to report any usage of
offensive content through the processes mentioned in the following sections of
this document.
Users agree that we/company has the complete authority to modify or delete,
all or some parts of the website/app. We hold the complete jurisdiction to waive of
fees or offer discounts to the ranges of Services or locations at our own
discretion.
This website shall only be used to surf and order our Services for use by the
customer. You hereby agree and undertake not to host, display, upload, modify,
publish, transmit, update or share any information on this website in any manner
which belongs to another person and to which you do not have any right or which;
INTELLECTUAL PROPERTY POLICY
This website/App is the sole and exclusive proprietary right of e-Home Service
Platform. All the intellectual property with respect to the content, concept,
photographs are duly protected by the relevant IPR laws and are exclusively
owned by the company or its subsidiaries or associate companies only. The
website is protected under the Copyright Act as applicable in India and also
under the international convention to which India is a signatory and thus has
worldwide protection under copyright laws in the concept, material, pictures and
any other data available on this portal exclusively belongs to the company.
The company’s logos/trademarks/artist works or its service marks/names are
trademarks owned by the company. The user undertakes not to display/use the same
in any manner without the written prior permission of the company.
User is advised not to misuse any IP of the website, content or of the company
in any manner whatsoever. Any misuse by the user shall be construed to be a
malafide infringement and the company shall enforce its IP rights strictly
against the user.
Any reference to names, marks, products or services of third parties are merely
advertisements or hyperlinks solely provided for the purposes of user friendly
customer interface as per the requirements of the customer. They do not imply
any company sponsorship, affiliation or recommendation between the company and
such third party.
SERVICE INFORMATION LIABILITY
The images as exhibited of the services on the website or on the mobile
application are only for the purposes of representation and reference. The
actual service might differ in its quality, quantity. The availability of the
services shall be determined only at the time when the actual order is being
placed and after confirmation of the Customer/User/Franchise.
The pictures and the colours of the service as displayed on the website may
differ with the actual service delivered.
The Quality and Quantity of Services provided to Customers may vary depending on
Customer's requirement and Service Charges and Service Delivery Location and
Features available in Service. The Quality
and Quantity of Services provided to Customer may vary depending on the mutual
deal and discussion between Customer and Company / Customer and Franchise .
Company may or may not use any specific tool while providing his Services.
We/Company
is not responsible in any way if a Customer is satisfied or not
with the services provided by Franchise and if a Franchise is
satisfied or not with the Charges/Amount/Fees paid by Customer/Client/User. It
depends on their mutual Deal before placing the Order or the Charges at that
time. Company will take
care of such issues only in case of Premium Services and Premium
Clients/Customers/Users.
PRICING POLICY
The services provided by Company's website will be charged depending on the nature, amount, quality, quantity of Service
required by a Customer. Different Companies / Franchises can charge different
fees/amount for the same service. A Customer is free to take or not to take the
services provided by a Franchise or the Company. Charges /Amount /Fees should be
discussed on Mobile before confirming a Work Order or Deal between
Company/Franchise and Customer. Nature, Amount, Quality and Quantity of services
required by a Customer and to be provided by Company/Franchise must be
discussed and agreed upon by both on Phone or in meeting before placing a Work
Order. Company strictly advice to make any such issue clear between both
Customer and Company/Franchise before placing a work order. Company strictly
advice not to pay any Advanced Amount to Franchises. Company will not be responsible for loss
of any Advanced Payment done for any type of incomplete work by the Franchises. Company is not
responsible for any type of Payment issue and Refund Issue and Moneyback in case
of Work Order Cancellation.
The Company charges fees/amount from its Cutomers and Franchises for its
services. Currently All Services provided by
the Company through its Website / Mobile App are chargable as mentioned on the
respective websites.
The Franchise will charge his fees/amount depending on the Service
provided by him/her to Customer.
The Company will charge different fees/amount for its Premium Services only as per its
Premium Services Payment Plan or Policy.
DELIVERY POLICIES & PROCEDURE
The liability and responsibility of delivery of the services to the Consumer is
solely of the Company and its Franchises. The Services would be delivered to
Customers within the time as agreed upon by Company / Franchise and Customer. Company is not responsible for Quality, Quantity, Timely Delivery of
Services by Franchise. Franchise and Customer
should directly discuss such issues on Phone or in meeting. The delivery
jurisdiction and location shall be duly notified by the Company on its website.
The liability and responsibility of delivery of the services to the Consumer is of the Franchise and also Company.
However, User agrees and understands that the company shall not be held
responsible in case the delay is due to circumstances which are beyond the
control of the company.
The company shall not be held responsible for Quality, Quantity, Any Loss, Timely Delivery of Services provided by Trial Plan or Demo Plan of any services of any website of the Company
MODIFICATION AND CANCELLATION POLICY
A consumer is free to take or not to take the services provided by a Franchise
or the Company. Charges /Amount /Fees should be discussed on Mobile before confirming
a Work Order or Deal between Franchise / Company and Customer. Nature,
Amount, Quality and Quantity of services required by a Customer and to
be provided by Franchise / Company must be discussed and agreed upon by both on
Phone or in meeting before placing a Work Order. Company strictly advice to make
any such issue clear between both Customer and Franchise / Company before
placing a work order. Company strictly advice not to pay any Advanced Amount to
Franchises.
Company will not be responsible for loss of any Advanced Payment done for any
type of incomplete work by the Franchises. Company is not responsible for any type of Payment
issue and Refund Issue and Moneyback in case of Work Order Cancellation.
A Customer can cancel his Work Order before it is started by a Franchise or
Company. A Customer can directly make a phone call or send WhatsApp
Message and
inform the Franchise / Company about his Work Order Cancellation and its reason.
A Franchise or the Company can cancel Customer's Work Order before it is started
by Franchise or the Company. A Franchise or the Company can directly make a phone call
or send WhatsApp Message and
inform the Customer about his Work Order Cancellation and its reason.
Franchise/Company and Customer both are free to cancel or Modify their
agreed upon Work Order before the work is started or completed by discussing on
phone or WhatsApp or in meeting.
The Work Order cannot be cancelled once it is started or completed.
REPLACEMENT AND REFUND POLICY
The company provide its Services through its websites. Franchises are
business partners of this company and not company employee. Company provides
Software and Technical Support Services. These are not products and thus cannot
be returned back. So,
Company does not provide any type of Refund for any type of Service taken by any
Customers / user. If Company provides any Subscription based service then Refund
of Charges/Fees of Service of remaining period/cycle will only be given if
Company fails to give the purchased Service totally, or cannot provide alternate
solution of the service or cannot solve the technical problem in a month. No
Refund for any service will be given if Customer has no requirement in future or
customer's requirement changes before expiry of subscription period. Company strictly advice to pay
Franchises, the charges of any
Service taken by Customer or charges of any Work Order only after completion of
Work Order and full satisfaction. Company does not advice and is not responsible
for any type of Advance Payment made by Customer to Franchises.
The Company deals only in Software and Digital Marketing and Technical Support Services right now and not deals in selling of
any type of Product. So, there is no issue of Replacement of Services taken by
Consumer / User. No Software will be replaced by its newer version free of cost.
There exists no fixed MRP of Services as in case of Products. The expiry date of subscription Plans of any services are mentioned on websites and depends on purchase order
CUSTOMERS , FRANCHISES AND USER FEEDBACK
The company works on the principles of genuine feedback and improvement and thus
encourages opinion of Customers. The company has a policy of reporting all
feedback on its website to the senior level officers, who make every effort to
improvise on the matters within the ambit of the company.
All opinions, reviews, comments, feedback, suggestions, ideas, and other
submissions disclosed, submitted or offered on the Website or otherwise
disclosed, submitted or offered in connection with use of the Website or the
mobile application (collectively, the Comments) shall be and remain the property
of the Company. Such disclosure, submission or offer of any Comments shall
constitute an assignment to the Company of all worldwide rights, titles and
interests in all copyrights and other intellectual properties in the Comments.
Thus, the Company shall exclusively own all such rights, titles and interests in
the Comments and shall not be limited in any way in its use in any manner
whatsoever whether commercial or otherwise.
The Company will be entitled to reproduce, exhibit, use, disclose, modify,
adapt, create derivative works from any Comments, and publish, display and
distribute any Comments submitted for any purpose whatsoever without restriction
and without compensating the user in any way. The Company is and shall be under
no obligation to: (i) maintain any Comments as confidential; or (ii) pay
compensation for any Comments; or (iii) respond to any Comments. You agree that
any Comments submitted by you on the Site will not violate the Terms of Use or
any right of any third party, including copyright, trademark, privacy or other
personal or proprietary right(s), and will not cause injury to any person or
entity. You further agree that no Comments submitted by you on the Site will be
or contain slanderous, libelous or otherwise unlawful, threatening, abusive or
obscene material, or contain software viruses, political campaigning, commercial
solicitation, chain letters, mass mails or any form of ‘spam’. The Company does
reserve the right (but assumes no obligation) to monitor, edit and/or remove any
Comments submitted on the Site. You hereby grant the Company the right to use
names that you submit in connection with any Comments. You agree not to use a
false email address, impersonate any person or entity, or otherwise mislead as
to the origin of any Comments you submit. You are, and shall remain, responsible
for the content of any Comments you make and you agree to indemnify the Company
and its affiliates against all claims, loss and liabilities resulting from any
Comments you submit.
Further, any reliance placed on Comments available on the Site from a third
party shall be at your sole risk and expense.
PAYMENT POLICY
The Company charges fees/amount from its Cutomers and Franchises for its
services. Currently All Services provided by
the Company through its Website / Mobile App are chargable as mentioned on the
respective websites.
The Franchise will charge his fees/amount depending on the Service provided by him/her to Customer. They can have their own method of payment different fron the company.
The Franchises will charge his fees/amount depending on the Service
provided by him/her to Customer. Both are free to give/take payment
through any Mode of Payment . Both are only responsible party for the Payment
made for any type of services consumed or provided.
The Company will charge fees/amount for its Services. Fees can be one time or subscription based.
Mode of Payment between Franchise/Company and Customer will be decided by them before the deal on Phone Call or WhatsApp or in meeting.
Mode of Payment in all types of transactions done by/with the Company will be Digital Payment / Online Payment.
Customer has to send Screenshot of the Online Payment send by him to the Company if asked for payment confirmation.
INDEMNITY
The Customer/User agrees to indemnify and hold the company harmless and its employees as
well as representatives, assigns, successors at all times against all or any
claims, damages, liabilities, costs and expenses including attorney’s fees
caused by or arising out of claims based upon the actions or omissions of the
user. This clause shall survive the termination or expiry of this user agreement
as well.
TERMINATION
This User agreement is valid and subsisting till the time the user continues to use the website or mobile application of the company. The user may discontinue any further use of the website at any time. The company may also terminate this agreement with or without notice and accordingly block the access of the user to the website or mobile application. Such termination shall be without any liability to the company. User undertakes to destroy or delete all the material if any downloaded from the website or mobile application of the company at the time of discontinuation of its services.
User can request to terminate his account in the Website/App, by Email /
WhatsApp Message to
company. Company will terminate the user account after a verification process.
LEGAL POLICY
In case if a dispute arises between the Customer and Company, both shall submit to
the jurisdiction of a sole arbitrator appointed by the company and under the
provisions of Arbitration and Conciliation Act, 1996. The disputes shall be
subject to the jurisdiction of the courts at Bhopal, Madhya Pradesh, India.
©copyright 2019 by e-Home Service